Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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ICM Software Configuration
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4.2. Peripheral Monitor Configuration
Figure 5: ICM Peripheral Monitor Configuration
Peripheral Monitor Type
PointSpan PBX
Station
Agent Devices
VDN / ―SCI_REQ‖
Application Pilot for ICM Translation
Routing
VDN / ―SCI_RESULT‖
Application Pilot for Virtual VRU Script
Support.
VDN
Virtual VRU Script
4.2.1. Agent Devices
Each agent device that needs to be monitored is configured as Peripheral
Monitor Entry of type station. You can configure a range of agent devices
using the ―/range‖ parameter in the Parameter string field. Optionally, you
can configure a single extension by specify the low extension as the same
as the high extension in the /range parameter.
Hardphone support can be switched on or off using the ―/h‖ command in
Hardphone support can be switched on or off using the ―/h‖ command in
the Parameter string field. Default is hardphone support enabled. To switch