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Cisco Cisco IP Contact Center Release 4.6.1 Technical References

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ICM Scripting 
 
 
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5. ICM Scripting 
ICM Scripting for Aastra ARS is similar to IPCC scripting. Refer to the 
document ICM Scripting and Media Routing Guide for Cisco ICM/IPCC 
Enterprise & Hosted Edition.
 
 
5.1.  ICM Scripting using Virtual VRU Scripts 
Virtual VRU Scripts are invoked using the Run External Script node in 
ICM Script Editor. 
 
 
Figure 10: ICM Script using Virtual VRU Scripts