Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References
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ACD Configuration
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SELECT COMMAND => acdc
SELECT MODE: PRINT, DISPLAY, UPDATE, TITLES => d
SPECIFY CALL GUIDE NUMBER or - .............. => 727
ARS SCI Queue
*** CALL GUIDE 727 USER GROUP 1 CALL CENTER 1 05/23/06 22:18:20
*** CALL GUIDE DEFINITIONS:
*** CALL GUIDE STEPS:
STEP TYPE
---- -------------------------------------------------------------------------
1 PLAY TONE
TONE.....................ZIP-ZIP
2 WAIT
WAIT TIME..............5 SECONDS TONE.....................SILENCE
3 PLAY TONE
TONE.....................ZIP-ZIP
4 WAIT
WAIT TIME.............60 SECONDS TONE.....................SILENCE
5 FORWARD CALL
DESTINATION ...............30723
6 LAST
RETURN CONTINUES DISPLAY..... =>
SELECT MODE: PRINT, DISPLAY, UPDATE, TITLES => d
SPECIFY CALL GUIDE NUMBER or - .............. => 727
ARS SCI Queue
*** CALL GUIDE 727 USER GROUP 1 CALL CENTER 1 05/23/06 22:18:20
*** CALL GUIDE DEFINITIONS:
*** CALL GUIDE STEPS:
STEP TYPE
---- -------------------------------------------------------------------------
1 PLAY TONE
TONE.....................ZIP-ZIP
2 WAIT
WAIT TIME..............5 SECONDS TONE.....................SILENCE
3 PLAY TONE
TONE.....................ZIP-ZIP
4 WAIT
WAIT TIME.............60 SECONDS TONE.....................SILENCE
5 FORWARD CALL
DESTINATION ...............30723
6 LAST
RETURN CONTINUES DISPLAY..... =>
3.6. RONA Support
Alerting calls on agent devices cannot be diverted to another destination
using OAI commands. Therefore the ICM Ring-No-Answer (RONA)
feature is not supported on the Aastra ARS Gateway. Use the call forward
no answer feature of the Aastra PointSpan switch to forward the call to an
ICM Application Pilot to request routing through ICM.
The following steps are needed to configure RONA support for your
The following steps are needed to configure RONA support for your
Aastra ARS Gateway:
Configure an ICM Application Pilot and CallGuide on the Aastra
PointSpan switch for your RONA number. See chapter 3.4.