Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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2. ACD Configuration
Proper operation with Unified ICM requires some configuration setting changes
on the Aspect Call Center ACD. For example, modify the Aspect Call Center Call
Control Tables (CCTs) to include SEND DATA steps to notify Unified ICM of
call state transitions. You must also set certain elements properly in the Aspect
Data Interlink Configuration Table.
on the Aspect Call Center ACD. For example, modify the Aspect Call Center Call
Control Tables (CCTs) to include SEND DATA steps to notify Unified ICM of
call state transitions. You must also set certain elements properly in the Aspect
Data Interlink Configuration Table.
This chapter describes these settings. It also provides guidelines to maintain your
Aspect and Unified ICM configurations.
Aspect and Unified ICM configurations.