Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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Unified ICM Configuration
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3.1. Peripheral Configuration
In Unified ICM terms, the Aspect Call Center corresponds to a peripheral.
Unified ICM treats all contact center devices (for example, ACDs, PBXs,
VRU systems) as peripherals.
Unified ICM treats all contact center devices (for example, ACDs, PBXs,
VRU systems) as peripherals.
No special Unified ICM peripheral configuration parameters are required.
However, there are certain items within Unified ICM configuration to
check.
However, there are certain items within Unified ICM configuration to
check.
3.1.1. Peripheral Configuration Parameters
Typically, you leave blank the Configuration Parameters fields within the
Peripheral Configuration window for peripherals that are configured with
the Aspect Event Link. The required peripheral configuration parameters
are set automatically in the Windows registry during PG setup.
Peripheral Configuration window for peripherals that are configured with
the Aspect Event Link. The required peripheral configuration parameters
are set automatically in the Windows registry during PG setup.
However, the Configuration Parameters field does support the
configuration of Idle Reason Code and Resource Bridge Available, as
shown in Table 2. The format for these parameters is as follows:
configuration of Idle Reason Code and Resource Bridge Available, as
shown in Table 2. The format for these parameters is as follows:
/parameter value
In this example,
parameter
is the parameter to configure, and
value
is the
value for this parameter. You can enter multiple configuration parameters
in the Configuration Parameters field. All parameters and values are space-
separated. The order in which the parameters are entered is not significant.
in the Configuration Parameters field. All parameters and values are space-
separated. The order in which the parameters are entered is not significant.