Cisco Cisco IP Contact Center Release 4.6.2 Technical References
Changes to Support Post-Routing
25
25
25
1
SEND DATA
LINK # >12 SUBTYPE ARRSALES VAR LIST A-E
ON ERROR, EXECUTE STEP # 3
Figure 17: Adjunct Route Request Example
2.5.4. Example CCT for Two-Step RC Dialog
Figure 18 illustrates the steps required to invoke a post-route request using RTE
with dialed number from DNIS.
with dialed number from DNIS.
1
CONTENTS OF VARIABLE [#] TO VARIABLE [D]
2
SEND DATA
LINK # >12 SUBTYPE RTE37 VAR LIST A-E
ON ERROR, EXECUTE STEP # 5
3
RECEIVE DATA LINK # >12 ON NAK, EXECUTE STEP 6
ON ERROR, EXECUTE STEP 7
4
CALL CONTROL TABLE CCT 12
// CCT to handle timeouts
5
CALL CONTROL TABLE CCT 13
// CCT SEND DATA ERROR.
6
CALL CONTROL TABLE CCT 14
// CCT to handle NAKs
7
CALL CONTROL TABLE CCT 15
// CCT to handle ERRORs
Figure 18: CCT for Two-Step RC Dialog
—RTE, Dialed Number
from DNIS
Figure 19 represents the above CCT (Figure 18) in the Aspect 7 Architect
Program:
Program:
Figure 19: CCT for Two-Step RC Dialog
—RTE, Dialed Number from DNIS
(Aspect Architect Version)
Figure 20 illustrates the steps required to invoke a post-route request using XFE
with dialed number XFRTOSALES from SUBTYPE.
with dialed number XFRTOSALES from SUBTYPE.