Cisco Cisco IPCC Web Option Technical References
Aspect Contact Server Integration
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Put the following CCT step in the target CCT that is associated with a route
request when the ACD has completed the required steps to perform a translation
route (that is, directed the call to go off-switch).
request when the ACD has completed the required steps to perform a translation
route (that is, directed the call to go off-switch).
1
SEND DATA
LINK # >12 SUBTYPE ARE110 VAR LIST A-E
ON ERROR, EXECUTE STEP # 2
Figure 22: CCT Step for Target CCT
2.6. Maintaining Your Configuration
In general, perform changes to your configuration first on the Aspect ACD, then
in Unified ICM. This order ensures that the PG sees the configuration updates on
the Aspect ACD systems.
in Unified ICM. This order ensures that the PG sees the configuration updates on
the Aspect ACD systems.
2.7. Aspect Contact Server Integration
The Aspect Contact Server PIM includes modifications to the Aspect Event Link
PIM (which uses the Aspect Call Center Application Bridge, Event Bridge, and
Real-Time Bridge interfaces) that support the new Aspect Contact Server
Computer Media Integration (CMI) Server interface.
PIM (which uses the Aspect Call Center Application Bridge, Event Bridge, and
Real-Time Bridge interfaces) that support the new Aspect Contact Server
Computer Media Integration (CMI) Server interface.
The Aspect Contact Server CMI Server API replaces the Aspect Application
Bridge and Event Bridge interfaces. The Aspect Contact Server PIM
communicates with the CMI Server.
Bridge and Event Bridge interfaces. The Aspect Contact Server PIM
communicates with the CMI Server.
Figure 23: Aspect Event Link PIM Lines of Communication
Figure 24: Aspect Contact Server PIM Lines of Communication
As illustrated in Figure 24, all Application and Event Bridge messages travel
through the CMI Server. The CMI Server process is a Windows service. You
install this service separately from the Aspect Contact Server PIM from the
Aspect install media in the Aspect Contact Server package. This package offers
through the CMI Server. The CMI Server process is a Windows service. You
install this service separately from the Aspect Contact Server PIM from the
Aspect install media in the Aspect Contact Server package. This package offers
ICM PG
Aspect
Contact
Server
PIM
ACD
Real-Time
Bridge
App & Event
Bridge
Contact
Server
C M I
ICM PG
Aspect
(Call Center)
Event Link
PIM
ACD
Real
-Time Bridge
App & Event
Bridge