Cisco Cisco IP Contact Center Release 4.6.1 Technical References
ACD Interface Requirements
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Hardware and Software Requirements
To work with the system software, the Aura Contact Center must be
configured with the hardware and software listed in
configured with the hardware and software listed in
Table 1: Aura Contact Center ACD Requirements
Releases Supported
For specific release information for Aura Contact
Center, see the Cisco Unified ICM Supported
Switches (ACDs) document, located at Cisco.com.
Center, see the Cisco Unified ICM Supported
Switches (ACDs) document, located at Cisco.com.
Note: The software on the Meridian 1 switch
must be compatible with the release of Aura
Contact Center.
must be compatible with the release of Aura
Contact Center.
Meridian Link Server
Requirements
Requirements
The Meridian Link Server must be equipped with
the following options:
the following options:
- Host Enhanced Routing
- In-Bound Call Management
- Out-Bound Call Management
- In-Bound Call Management
- Out-Bound Call Management
Meridian 1
Requirements
Requirements
The Meridian 1 must be equipped with enough
Associate Set Assignment (AST) licenses so that
all ACD positions can be configured as AST.
Consult your Avaya representative to ensure that
you have the appropriate level of AST support
installed through Incremental Software
Management (ISM).
Associate Set Assignment (AST) licenses so that
all ACD positions can be configured as AST.
Consult your Avaya representative to ensure that
you have the appropriate level of AST support
installed through Incremental Software
Management (ISM).
ACD Interface
Requirements
Requirements
The Aura Contact Center must support the
following interfaces. The Aura Contact Center PG
requires all three of them:
following interfaces. The Aura Contact Center PG
requires all three of them:
Meridian Link Interface (MLink)
Real-Time Data (RTD)
Host Data Exchange (HDX)
Real-Time Data (RTD)
Host Data Exchange (HDX)