Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Script Modifications for Call Processing
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2.2.1.
69B
Arrived
You must put an Arrived command
TPF
1
FPT
in your NCCM server master script.
It tells the Aura Contact Center PG that a call has arrived at the Master
Script. This command may follow a
Script. This command may follow a
GIVE RINGBACK
command, but must
precede all other call processing commands in the master script (see the
example that follows).
example that follows).
The parameters (in the order specified) are:
Aura Contact Center Route Number
TPF
2
FPT
.
CLID
DNIS
Transfer/Conference Flag
1 If this is a consult call associated with a transfer
2 If this is a consult call associated with a conference
0 Otherwise
Since this is slightly complicated to set up, here is an example of what the
beginning of your Master Script should look like:
beginning of your Master Script should look like:
GIVE RINGBACK
/* clid_ani is a call script variable of type CLID */
clid_ani ASSIGNED CLID
/* dnis_value is a call script variable of type DNIS */
dnis_value ASSIGNED DNIS
/* route_num is a call script variable of type integer, Route20 and
Route30 are global script variables of type Route_Number. You must
have one row in the WHERE command for every Aura Contact Center
Route
with a global script variable containing the appropriate route number.
Note that the Aura Contact Center
call intrinsic “ROUTE NUMBER”
(used in the WHERE statement below) returns zero if the call being
processed is an internal ACD call. For this reason, you must
configure your Aura Contact Center ACD so that all of its Route
numbers are greater than zero. Otherwise, the Aura Contact Center
PIM will think that external ACD calls on Route number zero are
internal calls and will not process them correctly */
WHERE ROUTE NUMBER EQUALS
processed is an internal ACD call. For this reason, you must
configure your Aura Contact Center ACD so that all of its Route
numbers are greater than zero. Otherwise, the Aura Contact Center
PIM will think that external ACD calls on Route number zero are
internal calls and will not process them correctly */
WHERE ROUTE NUMBER EQUALS
TP
1
PT
The term “Arrived command” means that the
<message_type>
is a global script
variable whose value is the character string “Arrived” (case insensitive). The
term “Arrived command” is also used to mean a
term “Arrived command” is also used to mean a
SEND INFO
command whose
<message_type>
field is “Arrived.”
TP
2
PT
Corresponds to Unified ICM Trunk Group Number. (See Chapter 3 for a
description of the Unified ICM Trunk Group Number.)