Cisco Cisco IPCC Web Option Technical References

 

 

 

Script Modifications for Call Processing 

31 

 

 

31 

(See “

” in Chapter 1 and “

” in Chapter 5 for more information on the use of 

the NACD_Queued command.) 

If you are unable to avoid using 

QUEUE TO NACD

, you must put an HDX 

NACD_Queued command immediately after every such use.  In addition, 
you must also use the HDX NACD_Ping command as described in the 
next section. 

The parameter is: 

 

ACD DN. The ACD DN specified in the 

QUEUE TO NACD

 script 

command. 

78B

This command must appear in every script in which you have put one or 
more 

QUEUE TO NACD

 script commands. There are no parameters. 

When a 

QUEUE TO NACD

 command is executed during call processing, 

the call may be answered off-switch

TPF

1

FPT

. NCCM server does not inform the 

Aura Contact Center PG when the call is answered off-switch. The 
purpose of the HDX NACD_Ping command is to inform the PG that the 
call has not yet been answered off-switch. (See “

” in Chapter 5 for more information.) 

If a script contains one or more 

QUEUE TO NACD

 script commands, you 

must put the following section in that script: 

SECTION PING_LOOP 

SEND INFO GeoTel_id hdx_nacd_ping 

WAIT N 

EXECUTE PING_LOOP 

where 

hdx_nacd_ping

 is a global call variable containing the string 

NACD_Ping

, and where N is equal to one half of the value stored in the 

following registry entry (relative to 
HKEY_LOCAL_MACHINE/SOFTWARE): 

Cisco Systems, 
Inc./ICM/PG<xx>/PG/CurrentVersion/PIMS/pim1/SymposiumData/ 
Dynamic/QueueToNACDWaitTimeout 

You must ensure that this section gets executed for any call whose 
processing includes a 

QUEUE TO NACD

 command. Since the section 

PING_LOOP

 is an infinite loop that will only end when the call is 

answered, you must set up your script so that all other script commands for 
the call are executed before you enter the 

PING_LOOP

 section.  

                                                      

TP

1

PT

 In which case, SCCS will not send the Symposium PG any more messages 

about the call.