Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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Post-Routing
The mapping of Route Request Elements to Peripheral Variables is controlled
by the Call Control Variable Map field, which is found on the Peripheral
Configuration window of the Configure ICM tool (
by the Call Control Variable Map field, which is found on the Peripheral
Configuration window of the Configure ICM tool (
Figure 32: Call Control Variable Map Field
4.1.3. Call Control Variable Map
The Call Control Variable Map field can be used to configure which peripheral
variables should be reserved for a CTI application, and which ones can be used
by the PG. There are two ways to control variable usage via the Call Control
Variable Map field:
variables should be reserved for a CTI application, and which ones can be used
by the PG. There are two ways to control variable usage via the Call Control
Variable Map field:
Direct the PIM. The PIM can be directed on which call variables can be
accessed. For example, the following setting (made in the Call Control
Variable Map field) allows the PIM to set call variable 1 and call variables 5
through 10 while preserving the existing values of call variables 2 through 4
(That is, the PIM will not set call variables 2 through 4). Note that, this
argument is from the perspective of the PIM.
accessed. For example, the following setting (made in the Call Control
Variable Map field) allows the PIM to set call variable 1 and call variables 5
through 10 while preserving the existing values of call variables 2 through 4
(That is, the PIM will not set call variables 2 through 4). Note that, this
argument is from the perspective of the PIM.
/PIM=ynnnyyyyyy