Cisco Cisco IP Contact Center Release 4.6.2 Technical References
Configuring AES
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Example of a Vector for a Predictive Call
Following is an example of a predictive call vector. Note that this vector plays
an announcement if no agents are available.
an announcement if no agents are available.
Figure 11: Example: Predictive Call
2.4.8. Create a Vector Directory Number
After setting up a vector for Unified WIM calls, set up Vector Directory
Numbers (VDNs) to direct incoming calls to that vector. You can create
several VDNs that refer to the same vector, ensuring that calls from a variety
of sources can be routed to the same skill group.
Numbers (VDNs) to direct incoming calls to that vector. You can create
several VDNs that refer to the same vector, ensuring that calls from a variety
of sources can be routed to the same skill group.
To create a VDN, complete the following steps:
1. Enter the command add VDN xxxx (where xxxx indicates the VDN). The
Vector Directory Number screen appears.
Figure 12: GUI for Vector Directory Number