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Cisco Cisco IPCC Web Option Technical References

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Supported Unified ICM Software
 Features
 
17 
 
 
17 
Table 
2:  Avaya ACD Requirements—“CMS-less” 
Releases Supported 
Avaya ACD  
CVLAN 
For specific release information for Avaya 
and CVLAN, see the Cisco ICM Software 
Supported Switches (ACD) matrix available 
at 
. 
Features Required 
Call Vectoring 
 
CTI Monitoring 
 
CTI Host-Based Routing (only for systems 
using Unified ICM Post-Routing) 
 
Note:  Please Contact Avaya for information regarding the following: 
 
Latest hardware and software requirements for AES Server 
 
Avaya ACD to AES Server upgrade 
1.3.  Supported Unified ICM Software Features 
The Avaya PG supports the following Unified ICM software features: 
 
Pre-Routing 
 
Post-Routing 
 
Enterprise CTI (includes third-party call control) 
 
Agent reporting 
 
Duplexed PG implementation 
 
Unified ICM Web Option 
Note:   
 
The Avaya PG does not support Unified ICM integration with the 
Avaya ProLogix System.  
 
PIM supports a maximum of eight CTI links per CVLAN and a 
maximum of two CVLANs.