Cisco Cisco IPCC Web Option Technical References
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2. ACD Configuration
No changes are required to the actual Avaya ACD configuration beyond the
changes mentioned in the Chapter 1:
changes mentioned in the Chapter 1:
However, some ACD-specific settings must be confirmed. This chapter
describes these settings and provides guidelines that will help you maintain
your Avaya ACD and Unified ICM configurations.
describes these settings and provides guidelines that will help you maintain
your Avaya ACD and Unified ICM configurations.