Cisco Cisco IP Contact Center Release 4.6.2 Technical References
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NEC Switch Configuration
5.2. ACDMAT Configuration
This configuration is performed using NEC’s ACDMAT utility whose main
screen is shown in Figure 14.
screen is shown in Figure 14.
Figure 14: ACDMAT Command Screen
5.3. Agent Configuration
Agent configuration is performed using the ACDLOG command with an
example screen shown in Figure 15.
example screen shown in Figure 15.
For the Agent Logon configuration, the following limitations must be noted.
Due to a limitation in the NEC Infolink third-party Agent control, in
order to log on an Agent using the CTI interface, the Agent’s logon split
cannot be ambiguous. The logon split is ambiguous only if all the
following are true:
order to log on an Agent using the CTI interface, the Agent’s logon split
cannot be ambiguous. The logon split is ambiguous only if all the
following are true:
The Agent is configured for Single Split (Multi-split is “No”)
Multiple allowed splits are configured
The logon position is configured for “Any” split (see the section on
Position Configuration)
Position Configuration)