Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Position Configuration
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In addition, due to the same NEC limitation, if the Agent is
configured for Multi-split, CTI will log the Agent into all of the
Allowed splits. It is not possible to select a subset of those splits for
logon.
configured for Multi-split, CTI will log the Agent into all of the
Allowed splits. It is not possible to select a subset of those splits for
logon.
Figure 15: ACDLOG Command Screen
5.4. Position Configuration
Position configuration is performed with the ACDPSN command. A sample
screen is shown in Figure 16.
screen is shown in Figure 16.
No special configuration is required for a position. However, note the
limitations on CTI Agent logon described in Agent Configuration.
limitations on CTI Agent logon described in Agent Configuration.