Cisco Cisco IP Contact Center Release 4.6.1 Technical References
CCV Configuration
37
37
Figure 17: ACDSPL Command Screen
5.6. CCV Configuration
CCV configuration is performed using the ACDCCV command. A sample
screen is shown in Figure 18.
screen is shown in Figure 18.
No special configuration is required for any CCV, except that at least one
special post route CCV must be created to handle post route Pilot numbers,
and the post route Split. See sections Split Configuration and Pilot
Configuration for more information.
special post route CCV must be created to handle post route Pilot numbers,
and the post route Split. See sections Split Configuration and Pilot
Configuration for more information.
Figure 18: ACDCCV Command Screen