Cisco Cisco Unified Contact Center Enterprise 10.0(1) Technical References
System User Data
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Figure 20: ACDTG Command Screen
5.9. System User Data
System user data configuration is performed with the ACDUD1 command.
A sample screen is shown in Figure 21.
A sample screen is shown in Figure 21.
For the System User Data Page 1 configuration, the following two fields
must be set as in Table 10.
must be set as in Table 10.
Table 10: System User Data Configuration
Field Name
Value
Description
Incoming Call
message
message
“Iq” (Not “IQ”)
The “Iq” setting
allows split
information to be
included in
Infolink Queued
messages
allows split
information to be
included in
Infolink Queued
messages
Infolink with
Call ID
Call ID
“Yes”
The “Yes”
setting causes
the ACD to
provide a CallID
field in many
Infolink
messages.
setting causes
the ACD to
provide a CallID
field in many
Infolink
messages.
Also note that ACD version 4.12 requires a patch to enable ACD features
shown here, which will not be generally available until version 4.13, but
which are required by the NEC PG. The patch is affected by using the Alt-E
shown here, which will not be generally available until version 4.13, but
which are required by the NEC PG. The patch is affected by using the Alt-E