Cisco Cisco IPCC Web Option Technical References
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Overview
Any NEC NEAX 2400 or NEAX 7600 switch which supports the
OAI/Infolink protocols and has ACD software version 4.12 and above is
supported. As additional versions of the ACD software are released and
tested with Unified ICM, this document will be updated to reflect the
range of ACD software versions supported.
OAI/Infolink protocols and has ACD software version 4.12 and above is
supported. As additional versions of the ACD software are released and
tested with Unified ICM, this document will be updated to reflect the
range of ACD software versions supported.
The OAI/Infolink connections are based on a TCP connection to the
NEC switch. Note that the switch does not allow the configuration of a
default gateway or 1
NEC switch. Note that the switch does not allow the configuration of a
default gateway or 1
st
hop router, so it is necessary for the NEC PG to be
located on the same IP subnet as the switch.
CTI clients don't follow the hard-set when a conference is initiated from
the hard-set on the NEC ACD. This is because the NEC PG doesn't
currently support the processing of certain events from the NEC ACD.
This behavior is a limitation of the NEC PG.
the hard-set on the NEC ACD. This is because the NEC PG doesn't
currently support the processing of certain events from the NEC ACD.
This behavior is a limitation of the NEC PG.
Additional applications may also monitor the NEC switch at the same
time as the NEC PG. However, refer to NEC documentation for the
specific switch to see exactly how many applications can do so.
time as the NEC PG. However, refer to NEC documentation for the
specific switch to see exactly how many applications can do so.
1.4. NEC Feature Enhancements
The NEC NEAX PIM is enhanced to provide the Alternate and Reconnect
functionalities from the CTI soft-phone. Alternate and Reconnect features
are supported starting from the ICM versions listed below:
functionalities from the CTI soft-phone. Alternate and Reconnect features
are supported starting from the ICM versions listed below:
ICM 5.0 SR12 ES12
6.0 SR7
7.0 SR4
1.4.1. Alternate Functionality
The Alternate functionality allows you to toggle between the primary call
(customer call) and the consult call. To use this feature, press the Alternate
button on the CTI soft-phone.
(customer call) and the consult call. To use this feature, press the Alternate
button on the CTI soft-phone.
1.4.2. Reconnect Functionality
The Reconnect functionality allows you to clear the consult call, and
retrieve the primary call (customer call). To use this feature, press the
Reconnect button on the CTI soft-phone.
retrieve the primary call (customer call). To use this feature, press the
Reconnect button on the CTI soft-phone.