Cisco Cisco IPCC Web Option Technical References
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Unified ICM Configuration
3.1. Unified ICM Configuration Considerations
The following elements and their configuration in the Unified ICM
environment have already been discussed in the chapter Object Mapping.
environment have already been discussed in the chapter Object Mapping.
Agents
Skill Groups
Services
Trunk Groups and Trunks
Dialed numbers
Labels
Service Member Mappings
Skill Group Member Mappings
Routes
Routing Client
3.2. Peripheral Configuration Parameters
The “Configure a PG” option in Unified ICM Configuration Manager
automatically creates a peripheral object with appropriate defaults for a NEC
peripheral. If desired, these values can be modified through the peripheral
screen in Unified ICM Configuration Manager.
automatically creates a peripheral object with appropriate defaults for a NEC
peripheral. If desired, these values can be modified through the peripheral
screen in Unified ICM Configuration Manager.
3.3. Attributing Calls to Unified ICM Routes
For Unified ICM route statistics, the PG attributes calls to Unified ICM
routes by looking for a peripheral target that matches the Trunk Group and
DNIS for the call and using the route associated with that peripheral target.
If no matching peripheral target is found, then the call is attributed to the
default route for the peripheral (if one is configured).
routes by looking for a peripheral target that matches the Trunk Group and
DNIS for the call and using the route associated with that peripheral target.
If no matching peripheral target is found, then the call is attributed to the
default route for the peripheral (if one is configured).
3.4. Peripheral Monitor Configuration
There are three types of configuration in the Peripheral Monitor Table.
Two of these configurations involve the use of the OAI protocol to
supplement the monitoring and third-party control capability of Infolink. As
mentioned before, at startup, the NEC PIM configures both an Infolink and
an OAI session with the NEAX.
supplement the monitoring and third-party control capability of Infolink. As
mentioned before, at startup, the NEC PIM configures both an Infolink and
an OAI session with the NEAX.
All the three configurations are discussed in detail in the subsequent
sections.
sections.
All Unified ICM configurations which are unique to the NEC PG are done in
the Peripheral Monitor Configuration tool, for which a sample screen is
shown in Figure 1.
the Peripheral Monitor Configuration tool, for which a sample screen is
shown in Figure 1.