Cisco Cisco E-Mail Manager Unity Integration Option Technical References

 

 

 

Key Property Files 

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In the CiscoMB\Servlet\Properties\Blender\blender.properties file, 
configure the following two properties as follows. This means that you 
uncomment the two lines setting these properties in the property file: 

Required. The Medium1 property identifies the property file for the 
ACD medium used with the Media Blender. Note that this property 
file must reside in the same directory as blender.properties. 
The file used for the Rockwell Spectrum is ACD.ciscocti.properties. 

Required. The Medium2 property identifies the property file for the 
call queuing medium and should be listed after medium1. Note that 
this property file must reside in the same directory as 
blender.properties. The file gets created by the Cisco 
Collaboration Server and needs to be copied to the Cisco Media 
Blender directory. See section 5.2.3 on the Collaboration.properties 
file for further information. 

Optional. Add the verbose=8 entry to the property file if you want to 
enable more test related information in the blender logs  

Required. Uncomment Service1 to enable Firewall Gateway Service.  

In the CiscoMB\Servlet\Properties\Blender\ACD.ciscocti.properties file, 
edit or add the following property settings:  
  callclassfield=callclass  

If you require multiple strategies, you must configure 
callclasses.properties 

Required.  

Example: callclassfield= 

  callclasstable=callclasses.properties  

The name of the field in the web callback request containing the call 
class 

Required.  

Example: callclasstable= 

  peripheral.type=Rockwell 

Required. Uncomment the line with the Rockwell peripheral type.