Cisco Cisco E-Mail Manager Unity Integration Option Technical References
Key Property Files
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peripheral.comment= /*Enter optional comments here*/
Optional.
Example: peripheral.comment=/* m2cmb3 is attached to a Rockwell
ACD via M2PG8a */
ACD via M2PG8a */
physicallocationfile=
The name of the file that contains the map between agent logical ids
and instrument numbers. This is only used for phantom lines that
require agents logged into them.
and instrument numbers. This is only used for phantom lines that
require agents logged into them.
Example: physicallocationfile=phantomagents.properties (this is
agents.properties in pre 5.0 versions)
agents.properties in pre 5.0 versions)
phantompool=phantoms.properties
Required if you are using any phantom strategies.
The name of the file that contains the list of phantoms. This file must
be used if you are using phantom strategies.
The name of the file that contains the list of phantoms. This file must
be used if you are using phantom strategies.
autoanswer=true
Optional.
Set this to true so that the Media Blender answers Media Blender-
controlled incoming calls for the agent. There is no need for the agent
to answer the agent‟s phone.
controlled incoming calls for the agent. There is no need for the agent
to answer the agent‟s phone.
readyaftersignon=true
Required.
Set this to true to place an agent in the ready state after auto-login.
ignoreareacode=<insert here the area code and, if you want, the
exchange that you want to have ignored>
Optional. However, it must be set if you want the area code or part of
the phone number ignored. This is used for internal testing with the
next property so that calls can be routed by their last digits only.
the phone number ignored. This is used for internal testing with the
next property so that calls can be routed by their last digits only.
Example: Ignoreareacode=978322
permittedphonenumlength=<insert here the phone digits>
Optional. However, this must be used if you are using the
Ignorearecode property. This specifies the number of digits, beginning
with the last one that is used to route a number. Do not use commas to
separate number length options. Use spaces to separate the numbers.
The following example says that the system will route calls by 10, 5,
or 4 digits.
Ignorearecode property. This specifies the number of digits, beginning
with the last one that is used to route a number. Do not use commas to
separate number length options. Use spaces to separate the numbers.
The following example says that the system will route calls by 10, 5,
or 4 digits.
Example: Permittedphonenumlength=10 5 4
Note:
The properties ignoreareacode and permittedphonenumlength
must be set up appropriately to place the call to the customer.
must be set up appropriately to place the call to the customer.
delayonassignanswer=1000
This determines how many milliseconds the Media Blender should
wait before answering a phantom call. Recommended value is 1000.
wait before answering a phantom call. Recommended value is 1000.