Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Hardware and Software Requirements
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configuration are actively connected to Transaction Link Points at the
same time. Therefore, both the PGs should be seen as different
applications by the switch (only supported in ICM 4.1 up).
same time. Therefore, both the PGs should be seen as different
applications by the switch (only supported in ICM 4.1 up).
Spectrum Dual Transaction Link Configuration
The Spectrum PDI III card can communicate with up to 6 different hosts.
Logical Links are configured via the ENT-SDP command using a NSUID
value of TLCC1-TLCC6. Considering the load factors, it is recommended
that a maximum of three PGs be connected to a PDI III card.
Logical Links are configured via the ENT-SDP command using a NSUID
value of TLCC1-TLCC6. Considering the load factors, it is recommended
that a maximum of three PGs be connected to a PDI III card.
1.2. Hardware and Software Requirements
The Spectrum PG supports Spectrum Software releases 4.0 and beyond.
The Spectrum must be provisioned to be X.25 Transaction Link capable,
which will require a PDI I or a PDI II card port. The Transaction Link on
the LAN feature, which is available only for Spectrum Release 5.1.1 and
beyond, allows the Spectrum Transaction Link to use the TCP/IP interface
over a 10BaseT Ethernet LAN via a PDI III card. This LAN feature is
available only in Cisco ICM Release 2.0 and beyond. The Spectrum must
be provisioned to provide a dedicated Supervisor CRT port for use by the
PG. Supervisor CRT ports require a port on a PDI I or PDI II card. The
Spectrum documentation should be consulted when provisioning PDI ports
to calculate loading factors to ensure that a given card is not over-loaded.
The Spectrum must be provisioned to be X.25 Transaction Link capable,
which will require a PDI I or a PDI II card port. The Transaction Link on
the LAN feature, which is available only for Spectrum Release 5.1.1 and
beyond, allows the Spectrum Transaction Link to use the TCP/IP interface
over a 10BaseT Ethernet LAN via a PDI III card. This LAN feature is
available only in Cisco ICM Release 2.0 and beyond. The Spectrum must
be provisioned to provide a dedicated Supervisor CRT port for use by the
PG. Supervisor CRT ports require a port on a PDI I or PDI II card. The
Spectrum documentation should be consulted when provisioning PDI ports
to calculate loading factors to ensure that a given card is not over-loaded.
1.3. Supported Unified ICM Features
The Spectrum PG supports the following Unified ICM features:
Pre-Routing
Post-Routing
Enterprise CTI (includes third-party call control)
Agent reporting
Duplexed PG implementation
1.4. Unified ICM Features Not Supported
The present release of the Spectrum PG does not support Trunk Group
real-time reporting.
real-time reporting.
1.5. Support for Spectrum Release 7.01.a and 7.01.b
ICM 4.1.4 and later, has full support for all the new messages that the
Spectrum Release 7.01a and 7.01b have added.
Spectrum Release 7.01a and 7.01b have added.
Prior to this release the new features and messages of Spectrum Release
7.01.a and 7.01.b will not be supported and have to be disabled on the
switch by using the ED-SYS command.
7.01.a and 7.01.b will not be supported and have to be disabled on the
switch by using the ED-SYS command.
Note they are disabled by default, but to shut them off set them all to
N:
N:
TLAGNTSTATE=N, TLUNPLGGD=N, UNSHLDRTRV=N,
UNSCALLDLD=N
.