Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Index-2
Rockwell Spectrum phone
configuration, 60
Rockwell Switch
testing, 62
Route information
selecting, 40
Routing clients, 39
Routing requests, 40
Routing telescript changes, 27
Routing requests, 40
Routing telescript changes, 27
S
Security, xii
Service Request, xiv
Service.FWGW.properties, 55
Severity, xiv
Single Transaction Link
Service Request, xiv
Service.FWGW.properties, 55
Severity, xiv
Single Transaction Link
configuration, 20
Skill group to Agent mapping, 38
Software setup and configuration,
Software setup and configuration,
36
Spectrum Dual Transaction Link
configuration, 21
Spectrum Port, 19
Spectrum release support, 21
Spectrum TPCC/TPAC services, 44
Spectrum Transaction Link port, 20
Supervisor CRT link, 26
Spectrum release support, 21
Spectrum TPCC/TPAC services, 44
Spectrum Transaction Link port, 20
Supervisor CRT link, 26
Supervisor CRT port characteristics,
26
Supervisor CRT specifications, 27
Supervisor CRT user account, 27
SupervisorCRTWaitTimeout, 19
Supervisor CRT user account, 27
SupervisorCRTWaitTimeout, 19
T
Target validation criteria, 41
TPAC services, 45
TPCC and TPAC access, 44
TPCC services, 44
Transaction Link diagram
TPAC services, 45
TPCC and TPAC access, 44
TPCC services, 44
Transaction Link diagram
TCP over Ethernet LAN, 26
using X.25 data link, 25
using X.25 data link, 25
Transaction Link port characteristics
X.25, 24
Transaction Link port configuration,
24
Transaction Link specifications
X.25 link, 24
Translation routes, 39
Translation routing telescripts, 28
Trunk Group configuration, 33
TwoByteAgentGroup, 37
Translation routing telescripts, 28
Trunk Group configuration, 33
TwoByteAgentGroup, 37
V
Voice call CTI strategies, 58