Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Unified ICM Required Routing Telescript Changes
23
23
Stop Bits
1
Duplex
FULL
Circuit
RS232
Flow Control
XONXOFF
After provisioning, the cable to Spectrum PG should be installed.
Restoring the port will enable the CRT driver running on the Spectrum.
2.2.2. Supervisor CRT Specifications
The connection between the PG and the Spectrum ACD is made using the
asynchronous serial communications protocol. The cable provided by
Cisco is a straight cable (no crossovers, i.e. 1 to 1, 2 to 2, etc.), which
contains conductors for all twenty-five. If it is necessary to extend or
replace this cable for a longer cable, a straight cable that passes all twenty-
five signals end to end is required. In addition to the straight cable, Cisco
will provide an asynchronous null-modem eliminator adapter, which is
DB-25 Female on the cable end and DB-9 female on the PG end.
asynchronous serial communications protocol. The cable provided by
Cisco is a straight cable (no crossovers, i.e. 1 to 1, 2 to 2, etc.), which
contains conductors for all twenty-five. If it is necessary to extend or
replace this cable for a longer cable, a straight cable that passes all twenty-
five signals end to end is required. In addition to the straight cable, Cisco
will provide an asynchronous null-modem eliminator adapter, which is
DB-25 Female on the cable end and DB-9 female on the PG end.
Note:
As a customer, do not substitute in-house connectors for this part since
they may not be electrically equivalent.
they may not be electrically equivalent.
Spectrum ACD
PG
Male DB-25
Male DB-25
Female DB-25
Female DB-9
Female DB-9
25 Wire Straight Cable
Adapter
Figure 4: Supervisor CRT Link Cable Diagram
2.2.3. Supervisor CRT User Account
A user account should be created with a UserId of CISCO and a Password
of CISCO. The user privilege code for this user account should be
A3&P3&M3, which allows this account to access the above CRT
commands.
of CISCO. The user privilege code for this user account should be
A3&P3&M3, which allows this account to access the above CRT
commands.
2.3. Unified ICM Required Routing Telescript Changes
The Unified ICM requires you, as the customer, to modify the existing
Spectrum routing telescripts to accurately track calls from the time they
arrive at the Spectrum. To accomplish this task, you need to add a single
telescript
Spectrum routing telescripts to accurately track calls from the time they
arrive at the Spectrum. To accomplish this task, you need to add a single
telescript
INFORM HOST
step. If the Unified ICM Translation Routing
feature is to be implemented, an additional
REQUEST HOST
step will be
required in the routing telescript to request a host route. See the sections
that follow for details.
that follow for details.