Cisco Cisco IP Contact Center Release 4.6.1 Technical References

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Web Setup Tool and Unified ICM Configuration 

 

The Unified ICM Peripheral corresponds to the Spectrum ACD.  

The following table defines the fields allowed in the Unified ICM‟s 
Peripheral Configuration parameter in the Peripheral Table. Note the 
Supervisor CRT Login ID and password are specified when the Peripheral 
Gateway is installed. These values will become the default values. Values 
specified in the Peripheral Configuration string will override the default 
values. 

  

/crtid 

String specifying the switch login ID to be used when 
accessing the Supervisor CRT port. 

/crtpword 

String specifying the password to be used when logging 
into the Supervisor CRT port. 

 

 

The following is an example of a Unified ICM Peripheral Configuration 
String: 

 /crtid USER1 /crtpword SECRET  

An Unified ICM Peripheral Target is a network target identified by a 
Trunk Group and DNIS that terminates on the Spectrum ACD. A 
Peripheral Target is required for all DNIS and Trunk Group(s) through 
which an incoming call arrives. 

All TrunkGroup/DNIS combinations that are in any way connected with 
the handling of any incoming ACD call should be configured in the 
Unified ICM as a Peripheral Target to ensure complete call monitoring. 

Those calls that do not map to a valid Peripheral Target are associated with 
the Service defined in the host digits field of the INFORM HOST ON SI 
„OFFERED‟ or „INFORM HOST CALL STATUS‟ application vector 
step. If the Unified ICM cannot determine a route for the call, it uses the 
default route defined for the peripheral. By defining a default route for 
each peripheral, you ensure that the Unified ICM captures route-
information for every call.