Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Routing Client
37
D Directory number
L Logical workstation
A Application identifier
T Target Party Number
Follow these prefixes with the numeric value of the target. The following
table provides some examples:
table provides some examples:
To specify…
Include this sub-string in the
label:
label:
Directory 5001 as the target
D5001
Logical Workstation 272 as a target
L272
Application 3 as the target
A3
Target Party Number 1800xxxxxx as
the target
the target
T1800xxxxxx
Note:
A valid label can only specify a single target type. Labels that specify
multiple target types or invalid numeric target values (as defined in the
following table) are invalid and will cause the switch telescript to
default-route the call. If you specify a label with an invalid target, the
Spectrum ACD executes the step following the REQUEST HOST ON SI
step in the application telescript. If you specify an invalid option, the
option is ignored. Releases later than Cisco ICM Release 8.5(2) will have
full support (1-17) digits for the new prefix „T‟ (Target Party Number).
multiple target types or invalid numeric target values (as defined in the
following table) are invalid and will cause the switch telescript to
default-route the call. If you specify a label with an invalid target, the
Spectrum ACD executes the step following the REQUEST HOST ON SI
step in the application telescript. If you specify an invalid option, the
option is ignored. Releases later than Cisco ICM Release 8.5(2) will have
full support (1-17) digits for the new prefix „T‟ (Target Party Number).
Target values are validated based on the target type as shown below:
Table 6: Target Validation Criteria
Target Type
Validation Criteria
Directory Number
1-5 Numeric Digits
Application Identifier
Numeric Value 1-200
Logical Workstation Number
Numeric Value 1-65535
Target Party Number
1-17 Numeric Digits
Specifying Options
In addition to a target, a label may also specify options. The Spectrum
ACD currently allows you to modify the following call parameter options:
ACD currently allows you to modify the following call parameter options:
Call Priority
Call Intercept Level
Originating Announcement.
As in the case of label targets, each option includes an alpha prefix
followed by a numeric value. The option prefixes include:
followed by a numeric value. The option prefixes include: