Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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4. Spectrum TPCC/TPAC
Services
The Unified ICM provides support to Third Party Services using the
existing CTI Server architecture. This chapter describes the TPCC/TPAC
access provided by the Spectrum PIM.
existing CTI Server architecture. This chapter describes the TPCC/TPAC
access provided by the Spectrum PIM.
Note:
The Spectrum TPCC/TPAC services are available only in ICM Release
3.0 and above.
3.0 and above.