Cisco Cisco IP Contact Center Release 4.6.1 Technical References

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Media Blender Configuration for Rockwell Spectrum 

 

 

The Media Blender software is integrated with Unified ICM and the 
Unified ICM routes calls through the Media Blender by means of the 
Cisco CTI Driver.  

The Media Blender provides support for IPCC and legacy ACDs, 
including the Rockwell Spectrum, using the Cisco CTI driver. A new 
firewall gateway service allows CCS (Cisco Collaboration Server), which 
resides outside a firewall, to communicate with an Unified ICM Peripheral 
Gateway(s) that resides inside the firewall. An example of a 
FirewallGateway.properties file is shown later in this document. 

You need to edit or check the following Media Blender property files: 
  Blender.Properties  
  ACD.ciscocti.properties 
  Collaboration.properties (copied from CCS) 
  Phantoms.properties 
  <Connection_CMB>.properties (copied from CCS) 
  Service.FWGW.properties 
  FirewallGateway.properties 
  Resource.properties 
  Agentmapping.properties 

The following two of these files are connection property files that you 
need to copy from the collaboration CCS (Cisco Collaboration Server) 
system to the CMB (Cisco Media Blender) system: 
  Collaboration.properties 
  <Connection_CMB>.properties 

The appropriate directory paths to copy from and to are listed below under 
the associated property file names.  

The user names the <Connection_CMB>.properties file. By doing so, the 
user can create a meaningful name for the site; for example, a name 
containing the names of the machines that are linked.