Cisco Cisco IP Contact Center Release 4.6.1 Technical References

 

 

 

Key Property Files 

51 

 

This properties file is created by the Collaboration Server. You need to 
manually copy the Collaboration.properties file from the collaboration 
CCS (Cisco Collaboration Server) system to the CMB (Cisco Media 
Blender) system.  

The directory paths to copy from and to are as follows:  

From:  

<CCS_dir>\servlet\properties\cmb\connection_name\blender\collaboration.properties 

To: 

<Cisco_MB_directory>\servlet\properties\blender\collaboration.properties 

In the CiscoMB\Servlet\Properties\Blender\phantoms.properties file, add 
or edit the ID list of all your phantom agents and their types. You can use 
the agent‟s ID or the agent‟s extension number as an ID. D=DIGITAL is 
the only valid type. Use the format ID_number=D. 

Required. 

Example:  5584=D  
 

5583=D 

This file was called agents.properties in pre 5.0 versions. 

The list of phantom agent ids and their physical devices. The phantom is 
used to queue the call to the caller. 

Required. 

Format:  

Voice Agent ID = Terminal ID 

Example:  2011=2011 
 

2012=2012 

(called Phantompasswords.properties in pre 5.0 versions) 

The list of phantom agent ids and their passwords.  

Format: Voice Agent ID = Terminal ID 

Example: 

2011={enc:2}LDI3Nw= = 

 

 

2012={enc:2}LDI3OA= = 

When adding agents and their passwords to this file, add them as 
„218=218‟ and when Blender is started, the password will automatically 
be encrypted.