Cisco Cisco IP Contact Center Release 4.6.1 Technical References

 

 

 

  Index-1 

 

Symbol 

<Connection_CMB>.properties, 54 

A 

ACD configuration, 23 
ACD interface requirements, 18 
ACD requirements, 21 
ACD.ciscocti.properties, 49 
Agent class of service, 32 
Agent State definitions, 38 
Agent State mappings, 38 
Application telescript 

examples, 33 
modifications, 28 

B 

Blender.Properties, 49 

C 

Call arrival telescript, 28 
Call event notifications, 29 
Call offered message, 29 
Call queued message, 30 
Caller entered digits message, 30 
Chat session CTI strategies, 59 
Cisco Media Blender 

configuring for Rockwell, 47 

Collaboration.properties, 53 
CTI caveats, 45 
CTI strategies, 58 
Customer migration strategy, 31 

D 

Dual Transaction Link 

configuration, 20 

Duplex PG configuration using 

TCP/IP, 20 

E 

Eicon card configuration, 1 
emergency, xiii 

F 

FirewallGateway.properties, 55 

I 

Unified ICM feature support, 21 

L 

Label syntax, 40 

M 

Maintaining configuration, 34, 42 
Media Blender integration with 

Unified ICM, 48 

O 

Option validation criteria, 41 

P 

Peripheral configuration, 36 
Phantoms.properties, 53 
Port provisioning 

Supervisor CRT link, 26 
TCP/IP implementation, 25 
X.25 implementation, 24 

Post-Routing on the Spectrum ACD, 

30 

Product Documentation, xi 
Property Files, 48 

R 

Resource.Properties, 57