Cisco Cisco IPCC Web Option Technical References
38
Web Setup Tool and Unified ICM Configuration
P Call priority
I
Call intercept level
O Originating announcement
If you omit an option, its value remains unchanged. A label may make use
of none, one, two, or all three optional fields. A label may not, however,
contain more than one instance of a particular option. For example, to
specify that a call be assigned a priority of 10 (P10), an intercept level of
20 (I20), and an originating announcement of 100 (O100), you would
create a label with the following sub-string:
of none, one, two, or all three optional fields. A label may not, however,
contain more than one instance of a particular option. For example, to
specify that a call be assigned a priority of 10 (P10), an intercept level of
20 (I20), and an originating announcement of 100 (O100), you would
create a label with the following sub-string:
P10I20O100
Note:
P10I20O100, I20P10O100, and O100I20P10 are all functionally
equivalent since the order is not important. Each option specified in the
label is validated and invalid options are ignored. The label option
validation criteria is shown below:
equivalent since the order is not important. Each option specified in the
label is validated and invalid options are ignored. The label option
validation criteria is shown below:
Table 7: Option Validation Criteria
Option
Validation Criteria
Priority
Numeric Value 1-16
Intercept Level
Numeric Value 1-32
Originating Announcement
Numeric Value 1-999
EXAMPLES
A target and options may be combined in various combinations to specify
a label. A list of sample labels is shown below:
‘D5001’
a label. A list of sample labels is shown below:
‘D5001’
- Call routed to directory number 5001
‘d5001’
- Same as above, prefix letters are not case dependent
‘L272’
- Call routed to Logical Workstation number 272
‘A3’
- Call routed to Spectrum Application 3
‘A3L272’
- Invalid label, multiple targets specified
‘D500001’
- Invalid label, greater than 5 digits specified
‘I31D2000P6’ - Call routed to directory number 2000, call priority set to
6 and call intercept level set to 31
‘D2000P6I31’ - Same as above since target/option specifier is order
independent
6 and call intercept level set to 31
‘D2000P6I31’ - Same as above since target/option specifier is order
independent
3.13. Maintaining your Configuration
It is preferred that changes made to your configuration be accomplished
first on the Spectrum ACD, then in the Unified ICM database. This will
ensure that the PG sees the configuration updates on the Spectrum ACD
system. When upgrading the Spectrum ACD to a new version, be sure to
enter the Spectrum ACD Version in the Web Setup Tool as a number. For
first on the Spectrum ACD, then in the Unified ICM database. This will
ensure that the PG sees the configuration updates on the Spectrum ACD
system. When upgrading the Spectrum ACD to a new version, be sure to
enter the Spectrum ACD Version in the Web Setup Tool as a number. For