Cisco Cisco IPCC Web Option Technical References
Caveats
43
TPServices::CSTAHoldCall
The cstaHoldCall Third Party Service is serviced by the Transaction Link
function HoldAgentCall.
function HoldAgentCall.
TPServices::CSTAMakeCall
The cstaMakeCall Third Party Service is serviced by the Transaction Link
function MakeAgentCall.
function MakeAgentCall.
TPServices::CSTAMakePredictiveCall
The cstaMakePredictiveCall Third Party Service is serviced by the
Transaction Link function MakePredictiveCall.
Transaction Link function MakePredictiveCall.
TPServices::CSTAReconnectCall
The cstaReconnectCall Service is supported by a compound action in the
PIM. The PIM must send a Clear Connection message followed by a
Retrieve Call request.
PIM. The PIM must send a Clear Connection message followed by a
Retrieve Call request.
TPServices::CSTARetrieveCall
The cstaRetrieveCall Third Party Service is serviced by the Transaction
Link function Retrieve Call.
Link function Retrieve Call.
TPServices::CSTATransferCall
The support for cstaTransferCall will require the PIM to invoke one of two
Transaction Link functions depending on the state of the calls involved.
The NewPartyTransfer function supports blind transfers when a call is
associated with an active TRUNK. The TransferCall function supports
transferring a position call to a position, an application or an off-net
number. This is used when a call is associated with only an Agent
Position.
Transaction Link functions depending on the state of the calls involved.
The NewPartyTransfer function supports blind transfers when a call is
associated with an active TRUNK. The TransferCall function supports
transferring a position call to a position, an application or an off-net
number. This is used when a call is associated with only an Agent
Position.
4.3. Spectrum TPAC Services
TPServices::CSTASetAgentState
The cstaSetAgentState Third Party Services are serviced by the
SetFeatureAccess function. The SetFeatureAccess Service is used to
perform the following Agent feature accesses: Login, Logout, Available,
Unavailable, and Call Work.
SetFeatureAccess function. The SetFeatureAccess Service is used to
perform the following Agent feature accesses: Login, Logout, Available,
Unavailable, and Call Work.
The SetFeatureAccess mechanism optionally takes a Primary and
Secondary Agent Groups at the time of login. If the Primary Agent Group
is not provided, the switch performs the login for the Agent with the
configured Agent Group assignments on the switch. The SetFeatureAccess
allows Third Party applications to override the switch configuration for an
Agent.
Secondary Agent Groups at the time of login. If the Primary Agent Group
is not provided, the switch performs the login for the Agent with the
configured Agent Group assignments on the switch. The SetFeatureAccess
allows Third Party applications to override the switch configuration for an
Agent.
4.4. Caveats
The following restrictions should be kept in mind and are a result of the
Spectrum ACD functionality:
Spectrum ACD functionality:
When a call is Conferenced, both the original call and the consult call
continue to exist. Therefore, both calls will appear on the Conference
continue to exist. Therefore, both calls will appear on the Conference