Cisco Cisco IPCC Web Option Technical References
62
Media Blender Configuration for Rockwell Spectrum
5.5.4. Log In an Agent on a Rockwell Spectrum Phone
1. Press the SignIn button (below the text in the window).
2. Enter the agent‟s ID (extension number) and the directory ID (For
example 05001) and press Enter.
3. Leave password field blank. Press Enter again.
Note:
The Available button acts like the Traffic Light for CCS agents.
5.5.5. Place a Call on a Rockwell Spectrum Phone
1. Calling Agent: The Available button must be OFF
2. Calling Agent: Presses the line button.
3. Calling Agent: Enters the receiving agent's 4-digit extension
number.
The receiving agent's line button lights up.
The receiving agent's line button lights up.
4. Receiving Agent: Presses the Extension button on receiving
agent‟s phone.
The agents are now talking.
Note:
Press the Release button to hang up the call.
5.5.6. Transfer a Call on a Rockwell Spectrum Phone
1. Execute LOGIN and place a call (Refer to section 5.5.5 for steps
to „Place a call…‟).
2. Calling Agent: Presses a second line button.
3. Calling Agent: Enters the agent's 4-digit extension to whom the
call is to be transferred, and presses Enter.
Receiving agent's line button lights up.
Receiving agent's line button lights up.
4. Receiving Agent: Presses the receiving agent‟s Extension button.
5. Calling Agent: Presses the Transfer button again.
Receiving agent and caller are now talking.
Note:
The Originating Agent is no longer connected with the call.
If the receiving agent is not available, the originating agent has no
indication of this and the originating agent will remain in a HOLD
state until the Line button is manually pressed making the session
active again.
indication of this and the originating agent will remain in a HOLD
state until the Line button is manually pressed making the session
active again.