Cisco Cisco IP Contact Center Release 4.6.2 Technical References
Translation Routing
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7.2.3. CRI without EDF
When a translation-routed call arrives at the VRU, the VRU must
recognize the DNIS as a translation-route DNIS and issue a Route Request
Event to obtain the call context information associated with the call. The
VRU must specify the call ID of the Route Request Event as a NULL ID
value (FFFFFFFF hex) and must give the DNIS value in the
“DialedNumber” field.
recognize the DNIS as a translation-route DNIS and issue a Route Request
Event to obtain the call context information associated with the call. The
VRU must specify the call ID of the Route Request Event as a NULL ID
value (FFFFFFFF hex) and must give the DNIS value in the
“DialedNumber” field.
Unified ICM uses the DNIS supplied in the “DialedNumber” field of the
Route Request Event to find the call context information associated with
the call. The VRU PG delivers the associated call context information to
the VRU in a Route Select message.
Route Request Event to find the call context information associated with
the call. The VRU PG delivers the associated call context information to
the VRU in a Route Select message.