Cisco Cisco IP Contact Center Release 4.6.2 Technical References
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Preface
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Preface
Purpose
This document provides configuration information specific to the VRU
Peripheral Gateway (PG). The VRU PG implements the Unified
ICM/VRU Interface Protocol (here after called VRU Interface). The VRU
PG allows Cisco Systems, end users, VRU vendors, and other parties to
integrate various telephony devices (here after called VRU) into Unified
ICM. It is not within the scope of this document to address the specifics of
any particular VRU that was integrated. This document provides
information that may be generally applied to any VRU connected to
Unified ICM through the VRU PG.
Peripheral Gateway (PG). The VRU PG implements the Unified
ICM/VRU Interface Protocol (here after called VRU Interface). The VRU
PG allows Cisco Systems, end users, VRU vendors, and other parties to
integrate various telephony devices (here after called VRU) into Unified
ICM. It is not within the scope of this document to address the specifics of
any particular VRU that was integrated. This document provides
information that may be generally applied to any VRU connected to
Unified ICM through the VRU PG.
Audience
This document is intended for system managers. The reader should
understand Unified ICM functions as described in the Installation and
Setup Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted,
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise &
Hosted, and Scripting and Media Routing Guide for Cisco Unified
ICM/Contact Center Enterprise & Hosted. The reader is also assumed to
have specific knowledge of the VRU Interface, as well as specific
knowledge about one or more VRU Interface implementations.
understand Unified ICM functions as described in the Installation and
Setup Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted,
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise &
Hosted, and Scripting and Media Routing Guide for Cisco Unified
ICM/Contact Center Enterprise & Hosted. The reader is also assumed to
have specific knowledge of the VRU Interface, as well as specific
knowledge about one or more VRU Interface implementations.
Organization
Chapter 1, “Overview”
Provides an overview of the VRU interface, software and hardware
requirements.
requirements.
Chapter 2, “VRU Service Control Interface”
Describes the Service Control Interface that is used to control a VRU.
Chapter 3, “Time Synchronization Interface”
Describes how the VRU can use the TSI to synchronize its internal
clock with the VRU PG.
clock with the VRU PG.
Chapter 4, “Old Interfaces of VRU”
Describes some of the older interfaces of the VRU.
Chapter 5, “VRU PG Installation Options”
Describes the installation options of the VRU PG.
Chapter 6, “Unified ICM VRU Configuration”
Describes the configuration details of the Unified ICM and the VRU
PG.
PG.