Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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2. VRU Service Control
Interface
A CallRouter uses the Service Control Interface (SCI) to control a VRU.
The CallRouter can have the VRU play announcements and prompts,
gather data from the caller, and route calls to destinations. This interface is
required for in-network VRUs and for global call queues implemented in
the CallRouter.
The CallRouter can have the VRU play announcements and prompts,
gather data from the caller, and route calls to destinations. This interface is
required for in-network VRUs and for global call queues implemented in
the CallRouter.
Because SCI allows the CallRouter to control the VRU, the CallRouter
needs to know the capabilities and configuration of the VRU. This is
encoded in a number called the VRU Type configured in the Router
settings. See the "Network VRUs" chapter of the Scripting and Media
Routing Guide for Cisco Unified ICM/Contact Center Enterprise &
Hosted for details on choosing and configuring the VRU Type for different
applications.
needs to know the capabilities and configuration of the VRU. This is
encoded in a number called the VRU Type configured in the Router
settings. See the "Network VRUs" chapter of the Scripting and Media
Routing Guide for Cisco Unified ICM/Contact Center Enterprise &
Hosted for details on choosing and configuring the VRU Type for different
applications.