Cisco Cisco E-Mail Manager Unity Integration Option Technical References
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Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Appendix A Creating Sample Report Templates
Sample Real-Time Template
Note that the columns appear across the top of the tables.
Step 3
Specify the Retrieval Argument and Where clause as follows:
a.
From the InfoMaker toolbar, select Design > Retrieval Arguments.
b.
At the Specify Retrieval Arguments dialog box, type
list_of_persvc
in the Name field and select
Number array
in the Type field. Click OK..
c.
Click the Where tab at the bottom of the Table Layout screen.
d.
To create the Where clause, click in the fields as follows:
•
for Column, select
Service.SkillTargetID
from the drop-down list
•
for Operator, select
in
from the drop-down list
•
for Value, right click, select Arguments. Then select and paste :
list_of_persvc
Step 4
From the InfoMaker toolbar, click Return. This opens the Graph Report Generator wizard.
Step 5
Select Layout as follows:
a.
At the first Graph Report Generator dialog box:
–
Click the drop-down arrow for Category and select
service_enterprisename.
–
Click the drop-down arrow for Value and select
service_real_time_callsofferedhalf
.
–
Click Next.
b.
At the Define Graph Style dialog box:
–
Enter Calls Offered in the Title field.
–
Select 3D Pie for the graph style.