Cisco Cisco IP Contact Center Release 4.6.2 Technical References

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Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)

Chapter 6 Maintaining Templates

How to Delete a Template

As necessary, you can delete custom template files. Once a template is deleted, it is no longer available
for use in WebView.

Note

Do not delete a Cisco-provided standard template.

To delete a template:

Step 1

From the toolbar on the InfoMaker main window, click Library to open the Library Painter.

Step 2

Browse to the directory containing the template’s library file.

Step 3

Double-click the library file to display its contents.

Step 4

Right click on the template you want to delete.

Step 5

From the popup menu, select Delete.

Step 6

Refresh the report cache to make certain the template’s menu item is removed from WebView (for
instructions on refreshing the cache, see WebView online help).

Note

If WebView users have created and saved reports based on a subsequently deleted custom template, these
reports will continue to exist in WebView and will throw errors when run. Therefore, after deleting a
custom template, be certain to delete any associated reports in WebView.