Cisco Cisco IP Contact Center Release 4.6.2 Technical References

The custom templates you create and save in InfoMaker are immediately available to WebView and, 
following a refresh of the report cache, appear alongside the standard report templates in the WebView 
interface. 

To access a new template

Start Webview

Locate the report category and click Create a Report.

Scroll to the bottom of the Create a Report page and click Refresh the list of templates.

Run the report.

Open a browser window. In the Address bar, enter a URL comprised of the server name and the Unified 
ICM instance on that server whose templates you want to view. For example: 
http://my_aw_server/instance1.

Enter your WebView username and password.

Click OK. The WebView main page opens.

Click WebView Reporting. The Welcome to WebView Reporting page opens.

The left panel of the WebView screen lists all the report categories. Some categories have nested 
subcategories. For example, the Agent category has four subcategories: Agent by Agent, Agent by 
Peripheral, Agent by Skill Group, and Agent by Team.

Locate the category in the WebView interface that corresponds to the report category library to which 
you saved the template.

See 

 for a list of WebView categories and their associated report libraries.

Template file names are stored in a cache on the WebView server. At startup, WebView reads this cache 
to determine what templates are available for use. 

When you create a new template, it might be necessary to refresh the cache before your new template 
becomes visible in WebView.

Open the report category for the new template. 

Scroll to the bottom of the page.