Cisco Cisco IP Contact Center Release 4.6.1 Technical References
5-2
Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Chapter 5 Template Layout Guidelines
Template Guidelines
Template Guidelines
If you follow these guidelines when designing the template layout, your custom template will conform
in appearance to the standard Cisco templates.
in appearance to the standard Cisco templates.
If you do not follow these guidelines, the displayed format of reports can be unpredictable.
Table 5-1
Template Layout Guidelines
Column type
Align
Units/
Borde
r
r
Font
Size
Style
BG Color
Text
Color
Color
General/
Format
Datawindow
PB
window
background
background
check Web
Data
Window
Data
Window
Title
left
no
Tahoma
11
bold
white
window
text
text
FROM-TO
Dates
Dates
left
no
Tahoma
8
white
window
text
text
"From: " +
start_date
+ " " + "
To: " +
end_date
start_date
+ " " + "
To: " +
end_date
Header
Columns
Columns
center
no
Arial
8
bold
transparent
window
text
text
Header Band
button face
Detail data
(string)
(string)
left
no
Arial
8
transparent
window
text
text
Detail data
(number)
(number)
right
no
Arial
8
transparent
window
text
text
[General]
Detail data
(percent)
(percent)
right
no
Arial
8
transparent
window
text
text
0.00%
Detail data
(average)
(average)
right
no
Arial
8
transparent
window
text
text
0.00
Detail data
(time)
(time)
right
no
Arial
8
transparent
window
text
text
00:00:00
Detail data for
Half Hour
Reports
(datetime)
Half Hour
Reports
(datetime)
left
no
Arial
8
transparent
window
text
text
[shortdate]
[time]
[time]
Detail data for
Daily Reports
(datetime)
Daily Reports
(datetime)
left
no
Arial
8
transparent
window
text
text
[shortdate]