Cisco Cisco IP Contact Center Release 4.6.1 Technical References

Summary 
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no

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Summary data 
(number)

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no

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[General]

Summary data 
(percent)

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0.00%

Summary data 
(average)

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0.00

Summary data 
(time)

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00:00:00

Group 
summary 
Band

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Summary 
Band

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Select No Border (0) for all data columns.

All columns fields (headers, invisible fields, detail, and 
summary fields) must be aligned and have the same width.

A column belonging to each member of a group must have 
its right edge aligned with the right edge of any adjoining 
header or detail column. 

Any computed fields from header groups 1, 2, 3 used in 
summary row calculations, or any detail computed fields 
must have the 

Visible

 property unchecked.

Daily reports must have the Date column showing only the 
date and not the time. Also Daily report titles must say 
‘Daily’ and not ‘Half Hour’ report.

Headers can have no more then three lines. This means that 
subheaders can consist of no more then two lines.

Align headers vertically aligned to the top and center them 
horizontally.

For all templates (except the ‘all fields’ templates) the 
header name must be the database column name + "_t" for 
the sorting feature.

 

 
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