Cisco Cisco IP Contact Center Release 4.6.1 Technical References
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Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
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Getting Started with InfoMaker
This chapter describes InfoMaker, gives instructions for installing it, and provides a brief description of
its interface. It contains these sections:
its interface. It contains these sections:
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About WebView and InfoMaker
WebView is the Unified ICM/CCE browser-based reporting tool that presents call center data in
real-time and historical reports. WebView is installed with more than 225 templates.
real-time and historical reports. WebView is installed with more than 225 templates.
The templates that Cisco provides might be sufficient for your needs. If you prefer to create additional
templates or to modify the templates that come with WebView, InfoMaker is the desktop reporting and
data-maintenance tool from Sybase that you use to do so.
templates or to modify the templates that come with WebView, InfoMaker is the desktop reporting and
data-maintenance tool from Sybase that you use to do so.
InfoMaker is an optional application and is not supplied by Cisco. If you choose to create custom
templates, you must purchase InfoMaker separately from Sybase. At the time this guide was prepared,
the release of InfoMaker that you need to use with WebView 7.0(0) was InfoMaker 10.x.
templates, you must purchase InfoMaker separately from Sybase. At the time this guide was prepared,
the release of InfoMaker that you need to use with WebView 7.0(0) was InfoMaker 10.x.
Note
For complete and updated information on current third-party software versions, refer to the Cisco
Intelligent Contact Management Software Release 7.0(0) Bill of Materials (BOM). The Unified ICM
BOM is available at
Intelligent Contact Management Software Release 7.0(0) Bill of Materials (BOM). The Unified ICM
BOM is available at