Cisco Cisco IPCC Web Option Technical References

Cisco

C-1

Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)

A P P E N D I X

C

Considerations and Tips for Working with

Custom Reports

This appendix explains some issues you need to be aware of when working with custom reports. It
includes these sections:

•

Custom Template Name Changes, page C-2

•

Database Error, page C-2

•

Database Schema Changes that Affect Custom Reporting, page C-3

–

Reporting Data Differences With and Without IPCC System PG, page C-3

–

DBDateTime Field Improves Extracts, page C-3

–

Differences in Half Hour Counts and TCD/RCD Counts per Interval, page C-4

–

Network Queue and Local Queue Time in TCDs, page C-4

–

RONA TCD and the Counting of Redirected Calls, page C-4

•

Divide by Zero Errors, page C-5

•

Errors Opening and Saving Templates, page C-6

–

<Template_name> is not in your current library list., page C-6

–

Select Data Source dialog box appears, page C-6

–

Saved Custom Templates Do Not Appear in WebView, page C-6

•

The PATCHPBL Utility, page C-8