Cisco Cisco IPCC Web Option Technical References

All subdirectories have the same structure. They each contain:

A file named 

PPB050.PBL

. This is the PowerBuilder Library file that contains all templates for that 

report category, Each report-category folder has its own

 PPB050.PBL

 file.

One or more files with the extension of .

SRD

. These are the individual Cisco template files. Each 

Cisco-provided template has an .

SRD

 file. Custom templates do not have 

.SRD

 

files.

The .

SRD

 files and the 

srdlist.txt

 file are used by the installation program and are not 

used by WebView. Do not move or modify these files, and do not create and add .SRD files 
to these directories. 

A file named srdlist.txt. This is the list of all template files in the report-category library (in the 

PPB050.PBL

).

Before you create and save a template, you must specify its report category. This ensures that your saved 
custom template appears in the right WebView menu and that it can access the correct retrieval values.

You specify a report category by setting the 

PPB050.PBL

 file for that category as your working library 

in InfoMaker. For example, to create a template for the category ‘Agent by Team’, you would set 
the

PPB050.PBL

 in the 

AgTeam

 subdirectory as your ‘working library’. 

See 

 for the procedure to do this.

The system administrator must create a temporary network share so that reporting users can read, write, 
and copy from the 

PPB050.PBL

 files. 

For security reasons, be sure to unshare the folders in icm\<icm_instance_name>\aw\custom when the 
custom templates are published.

See