Cisco Cisco IPCC Web Option Technical References
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Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Chapter 3 Creating New Custom Templates
Select the Presentation Style and Data Source
Select the Presentation Style and Data Source
After selecting the report category library, the next step is to specify the presentation style and data
source.
source.
Presentation style determines the format in which reports based on a template are displayed in
WebView. WebView supports two InfoMaker presentation styles:
WebView. WebView supports two InfoMaker presentation styles:
•
Tabular (text-based table format, with columns going across the page and headers above each
column)
column)
•
Graph (including pie charts, bar charts, line charts, and so on)
You might want to browse through the report descriptions in WebView to locate and open examples
of the various graph presentations.
of the various graph presentations.
Other presentation styles available in the InfoMaker new-template wizard are not supported.
Data source determines how data are extracted from the database. WebView supports SQL Select only.
Other data source options offered in the InfoMaker new-template wizard (such as Quick Select and
Query) are not supported.
Other data source options offered in the InfoMaker new-template wizard (such as Quick Select and
Query) are not supported.
Follow these steps to launch the New Template wizard and to select a Presentation Style and Data
Source:
Source:
Step 1
On the InfoMaker toolbar, click New. The New dialog box opens.
Step 2
On the Object tab, select either Graph or Tabular as your presentation style. These are the only
presentation styles supported by WebView.
presentation styles supported by WebView.
If you select Graph, you will have the opportunity to specify the type of graph (pie chart, bar graph, and
so forth) after you create the SQL statement.
so forth) after you create the SQL statement.
Step 3
Click OK. The Tabular (or Graph) Report Generator screen opens.
Step 4
Select SQL Select as your data source. SQL Select is the only data source supported by WebView.
Step 5
Click Next. This opens the Select Painter, shown in
Create the SQL Statement
The fourth step in creating a template is to create the SQL statement. You do this in the Select Painter,
which opens immediately after you select SQL Select as your data source.
which opens immediately after you select SQL Select as your data source.