Cisco Cisco IPCC Web Option Technical References
5-20
Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Chapter 5 Template Layout Guidelines
How to Design the Layout for a Tabular Template
How to Enable a Tabular Template for Drill-Down
WebView’s drill-down feature allows users to launch a detailed sub-report from within the current report
window. The sub-report uses the same retrieval argument values as the report from which it was
launched.
window. The sub-report uses the same retrieval argument values as the report from which it was
launched.
Drill-down is supported for tabular templates only, and only for templates created for these report
categories:
categories:
•
Enterprise Service
•
Enterprise Skill Group
•
Peripheral
•
Peripheral service
•
Peripheral skill group
To Enable Drill-down
Step 1
Click the column name.
Step 2
In the General tab in the Properties window, modify the column name to remove the table, but do not
change the column name.
change the column name.
For example, change the column specification
service_enterprisename
to
enterprisename
. It
must be
enterprisename
. Do not change it.