Cisco Cisco IPCC Web Option Technical References

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Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)

Appendix A Creating Sample Report Templates

Sample Real-Time Template

How to Create a Sample Real-Time Template

Step 1

Select the Library and Presentation Style as follows:

Launch InfoMaker. From the InfoMaker toolbar, select Library.

Locate the

persvc

folder. Right-click the

ppb050.pbl

file, and select Set as working library.

From the InfoMaker toolbar, select File > New.

From the New dialog box, click the Object tab. Then select Graph, and click OK. This launches
the Graph Report Generator screen.

Step 2

Select the Data Source, Tables, and Columns as follows:

At the Graph Report Generator screen, select SQL Select and click Next.

This opens the Select Tables dialog box on the Select Painter screen.

Scroll down to locate and click the Service table. Continue to scroll down and click the
Service_Real_Time table. Click Open.

The Select Painter now contains two tables.

Add columns from these two tables follows:

–

From the

Service

Table, locate and click

EnterpriseName

–

From the

Service_Real_Time

table, locate and click

CallsOfferedHalf.