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Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References

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Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Chapter 1      Getting Started with InfoMaker
How to Create an ODBC Connection to the Reporting Database
How to Create an ODBC Connection to the Reporting 
Database
After you install InfoMaker, you need to establish an ODBC connection to the distributor Admin 
Workstation where the reporting database resides. 
Note
Create an ODBC connection to the AW database only. Both real-time and historical reports are run 
against the distributor AW database, which has views into the Historical Data Server (HDS). 
Creating the ODBC connection is a two-part procedure. First, you set up the ODBC driver in Windows 
Control Panel. Then you create a database profile in the InfoMaker application. This section explains 
both procedures.
Setting Up the ODBC Driver in Windows Control Panel
Follow these steps to set up the ODBC Driver in Windows Control Panel:
Step 1
Select Start > Settings > Control Panel.
Step 2
From the Control Panel menu, select Administrative Tools > Data Sources (ODBC) to launch the 
ODBC Data Source Administrator.
Step 3
Click the System DSN tab. Then click Add to open the Create New Data Source dialog box.
Step 4
Scroll down to locate and select the driver named 
SQL Server
. 
Step 5
Click Finish to display the Create a New Data Source to SQL Server dialog box.