Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References
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Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Chapter 1 Getting Started with InfoMaker
Where to Install InfoMaker
Where to Install InfoMaker
InfoMaker must be located on a separate machine that has network connections to the WebView server
and the distributor Admin Workstation.
and the distributor Admin Workstation.
Effective with WebView 7.0(0), you must not install InfoMaker on the WebView server or on a
distributor Admin Workstation where WebView is installed. InfoMaker installs certain
distributor Admin Workstation where WebView is installed. InfoMaker installs certain
DLL
(dynamic
link library) files that must be in a separate space from the
DLL
files called by the software installed with
WebView. If you have upgraded from a prior release, the administrator who performed the upgrade was
instructed to remove InfoMaker software from the WebView server.
instructed to remove InfoMaker software from the WebView server.
For WebView to work correctly, the machine where you install InfoMaker:
•
Must have an ODBC connection to the reporting databases on the distributor Admin Workstation.
See
See
•
Must have a network connection to the shared folder on the WebView server where templates are
stored. See
stored. See
How to Install InfoMaker
Step 1
Close any open applications.
Step 2
Suspend the Cisco Security Agent, if it is running on the machine.
Step 3
Insert the CD for Sybase InfoMaker, ver. 10.x, into the CD-ROM drive and wait for AutoRun to launch
the Welcome screen for the installation. If Autorun does not begin, navigate to the
the Welcome screen for the installation. If Autorun does not begin, navigate to the
setup.exe
file for
the CD and double-click it.